- Each and every item delivered by Uptot has a different lead-time. By lead-time, we mean the time an item takes to get dispatched. Please don’t mistake it for the time an item takes to get shipped and delivered.
- As soon as your order is confirmed, the previous owner will start packing the item with a lot of love. Love because after all, the previous owner’s a parent just like you :)
- In case your order is a large item, the seller would have to find the appropriate packing material. It’ll be great if you can be patient.
- For metros, the shipping time is generally 5-7 working days. For other destinations, 7-10 working days (excluding holidays and weekends)
- Orders are not shipped on weekends or public holidays
- Once your order is dispatched, you’ll receive an email with the tracking details
- Please note that Uptot can't be held responsible for shipping delays due to natural disasters, festivals, strikes, bank holidays or situations beyond its control.
- P.S.- Since the items are pre-owned, the seller will take a few days to pack.
- Once a sale is made, it’s final. We have a strict no-return policy
- We request you to check the condition of the product. If you have any questions, feel free to raise them immediately within 24 hours.
- As the products are pre-loved, despite our strict verification processes, you should expect some amount of wear and tear
- Kindly raise your concern within 24 hours of receiving the product (return claims after 24 hours will not be accepted). Kindly send us an email on email@example.com with the relevant videos and images. Our team will review your complaint and get back as soon as possible
- We usually respond within 24 hours’ time
- In case of a refund confirmation, the item needs to be packed within 5 days. We would require images of the packaging for logistical ease and coordination
Kindly make sure:
- The original packaging is intact
- The product remains unused
- You ship the product back to us so that we can inspect it
- Once the item has been returned to the seller, your refund will be processed via your original mode of payment. This may take 5-7 days’ time.
- The return package must be shipped within 5 days of receiving the refund email confirmation
- The original packaging must be intact
In case there are undisclosed damages, follow the guidelines mentioned below:
Two criterias required for processing a refund:
- Once the order is placed, the order cannot be cancelled in the interim.