Each of the products sold on Uptot have a different lead-time. Lead time refers to the number of days within which an item will be dispatched. This does not include the shipping duration taken by the courier to deliver the parcel to you.
Once your order has been confirmed by Uptot a parent (like you:) is sustainably packing the product with love.
We endeavor to reach your products to you as per the guidelines below
For metros shipping time is generally 5-7 days while other destinations could take up to 7-10 days to reach
Orders are not shipped on weekends or public holidays. You will receive an email with tracking details once your order has been dispatched. Shipping duration depends on location
Uptot cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
We have a strict NO return policy. All sales are Final.
Please check the condition of the product thoroughly and we welcome any questions you may have!
Incase of any undisclosed damage, Kindly bring it to our attention within 24 hours of receiving the product. (Return claims placed after 24 hours of receiving are not accepted). You can email us on - with images & videos after which our team will review and get back.
In such cases please ensure
The original packaging is maintained
The product remains unused
And we may ask you to ship the product back to us for closer inspection.
As these are preloved products please take a moment to understand that you may expect some wear & tear, although they have been through a strict verification process and all original images are shared on the website.
We usually respond within 24 hours so please wait to hear from us