Buyer

How do I assemble the product I have purchased ?

-For Assembly queries you can email us on contact@uptot.in or whtsapp us on 9819042222.
Our  team will be happy to assist you.

What if there are any damages during shipment ?

All our packaging is done as per the packaging guidelines of  the logistics company. If there are any transit damages to the box, kindly send us photos & videos before opening the package & we will address this there after.

Is there any Guarantee or Warranty of the products ?

- We do not take any guarantee or provide any warranty for the product.

Is COD option available ?

- No, we do not have any COD option available.  All payments need to be made on the website.

How soon will my order reach me?

-We try to ship products within 2-3 days of placing the order. The time taken to deliver the products to you depends on the location of delivery.

-Typically, metro cities will receive the products within 5-7 days of shipping the product and non-metros will receive the product in 7- 10 days of shipping

Can we cancel the order once placed?

-No if the order is placed on the website, it cannot be cancelled.

Shipping

How soon will my order reach me?

  -We try to ship products within 2-3 working days of placing the order. The time taken to deliver the products to you depends on the location of delivery.

   -Typically, metro cities will receive the products within 5-7  working days of shipping the product and non-metros will receive the product in 7- 10 working days of shipping.

Do you charge for shipping?

-We charge rs 50 For all orders under 1,000 and a certain shipping charge may be levied for certain heavy products which will be informed prior

How will I know if my order has been shipped?

- You will receive an email from us with the tracking details once the shipment has been booked. You can track your order until it reaches you safely.

-If in case, you require it sooner please do get in touch with us at contact@uptot.in and we will do our best to get it to you faster.

Why are my products arriving in multiple shipments?

    - We ship from multiple locations in the country. This is the reason your order   might reach you in multiple parts

How can I track my order?

-You will receive an email from the logistics company or Uptot with a tracking link through which the product can be tracked.

Seller

What can I sell?

- Any item your child outgrows can be sold :

Our categories include - Toys ,  Bath & Diapering , Furniture , Clothing & Accessories, Gear, Books, Maternity products, Nursing & Feeding etc.   

We do not accept :-

Used Bottles

Used Potty Seats

Used Pacifiers

Clothes Without Tags

How do I price my product?

Please price fairly, our aim is to be sustainable and ensure a fair value to another parent 

- Kindly refer to our pricing suggestions & guidelines.

*Pricing guidelines  for Quick Sales*

*Brand new-* 70- 75% of original price

*Gently used (used moderately)* - 45-50% of original price

*Heavily used* - 40% of original price

Do note we deduct a 20% commission of the Sale Price

What am I Earning?

To cover our operational expenses, we take a 20% commission fee on the selling price.

What if the product I want to sell is brand new and is still in the box?

- Send us an image of the box and the image of the seal and we will get in touch via email with further queries.

When I list my products with you, how do I know they're confirmed?

- Our team will send you a confirmation email  & message once we have all the details of your product.

What if I don't hear back within 24 hours after uploading my product?

- You can email us on contact@uptot.in and then your item will be reviewed, and pricing suggestions will be offered so it can be sold and re-homed.

What happens if my product doesn't sell after more than 60 days?

- The listed item will be reviewed, and pricing suggestions will be offered so it can be sold and re-homed.

Can I list my items on multiple platforms?

- No. If we discover that any of the items listed with Uptot are listed elsewhere, we will delist them immediately and notify you by email.

Who is responsible for logistics?

- Our logistics partners, as well as Uptot, handle all logistics

- We require the seller to sanitize, clean, and pack the product securely as per our packaging guidelines once a sale has been made.

- Once we receive a confirmation that the product is ready for pickup, we will send you a shipping label which will have to be printed & stuck on the package.

- Our logistics partner will contact you directly to coordinate the pickup time and address.

Do I have to coordinate with the logistics partner?

- Upon receiving confirmation that your package is ready, we will contact the courier company, and they will contact you to assign a pickup time for your package.

Can the seller increase the price after the product is verified and listed on the website ?

- Once the product is verified and listed on the website we cannot increase the price.

I recently sold. Is there a time limit for shipping?

- You have only two days from the time we communicate that your product is sold. All you have to do is pack your product, and we will arrange the pick up.

Packaging

How do I package my product?

- You need to pack your product in a box. Boxes should be sturdy and compact in order to avoid high courier charges. Please follow our packaging guidelines

https://uptot.in/pages/packaging-guidelines

What if I can't find the correct size box for packing?

- You may contact us via Whatsapp or email, and we will be happy to assist you.

Is it okay if I don’t follow the packaging guidelines?

No. If there is any in- transit damage to the product due to faulty packaging it will be the responsibility of the seller.

PARTNERSHIPS

I'm a parent and I would love to collaborate with you. Can you tell me how?

DM us on instagram or reach out at contact@utpot.in

We're a brand and we would love to collaborate with you. How?

-DM us on instagram or reach out at contact@uptot.in

HR/Careers Queries

Reach out to us at contact@uptot.in.

RETURNS

What is your return policy ?

We have a strict NO return policy. All sales are Final

Please check the condition of the product thoroughly and we welcome any questions you may have! 

For further queries do refer to our Shipping & returns https://uptot.in/pages/shipping-returns for further queries 

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